Managing Your Online Reviews
It’s no secret that reviews are hugely impactful to your business. Customers trust online reviews, whether they’re on the Better Business Bureau website or Yelp. If the reviews are favorable, that’s great. If you have a few negative reviews, however, these alone can dissuade potential customers from working with you.
The quality of these reviews is going to impact your bottom line. As a result, many businesses today can’t afford to be without professional online reviews management.
As a trusted LA review management company, Ovatek Web Solutions provides comprehensive review management, including ratings improvement and monitoring. We maximize the effect of the positive reviews about your company and efficiently handle any harmful reviews, often even before they have a chance to go live.
Our Review Management Process
Review Management Process
Ovatek’s professional LA review management company helps you make the most of positive reviews and utilize negative ones to your advantage when appropriate. How do we handle the review management process for your business?
- Claim review profiles. First, we need to identify anywhere where there are reviews about your business. It’s essential to claim these profiles and include relevant and up-to-date information about your company. Then, we can work to manage your existing and pending reviews.
- Respond to all reviews. We help you respond to everyone who leaves feedback—whether it’s good or bad—thanking customers for their business and letting them know that you appreciate their opinion and that you hope to work with them again.
- Address unhappy customers. You should never ignore customers, especially not unhappy ones. Ovatek’s team develops a course of action for us to respond to and diligently handle any critical reviews to make it right and show customers that you’re on top of things.
- Ask people to leave feedback. We reach out to your past and current customers, asking them for reviews and encouraging them to leave feedback if they’ve had a positive experience. We can send them to sites such as Yelp or Facebook to leave a review.
- Prevent harmful reviews. We create a process for identifying unhappy patrons before they have a chance to leave negative feedback. If they report an unsatisfactory experience, we follow up with them and allow you to respond to the issue instead of sending them to a review site.
our BEST SERVICES
Improve Reviews On These Platforms
Our LA review management company knows that reviews exist across numerous online platforms that affect your daily business. Our team identifies all websites where customers might leave reviews, even without your knowledge. These sites include:
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Plus over 70 more review sites and growing!
Positive Reviews Grow Profits
I have had the extreme pleasure of working with Ovatek for over 6 years. I have been amazed…
Gracefully handling adverse reviews with online reviews management in Los Angeles helps augment your online reputation while also improving customer satisfaction. Our team works on your behalf to efficiently manage your reviews across different platforms so that no matter which review site people are on, all your potential customers see is the best side of your business.
Why Is Review Management Beneficial?
Customers are easily influenced by reviews about your company online. Your brand can see a decline in sales from even just one negative review. It doesn’t matter if the information is true or not—it still shows up in search engines such as Google, and people will see it.
With online reviews management in Los Angeles, you help protect your reputation and make it easier to recover from a bad review. Our professional review management team at Ovatek can mitigate damage from harmful feedback and often resolve the issue before the content is posted.
Our team also recognizes the value in critical reviews, and we help you take full advantage of these opportunities. By responding to undesirable reviews in a positive way that offers to resolve the issue, you can show customers you’re always willing to work a problem out to their advantage.
Online reviews management is another way to augment your online presence and show clients that you’re always looking out for them and are actively involved and present in your customer relationships.
Get in Touch With Us to Learn More
You can’t afford not to utilize online reviews management in Los Angeles, especially in our digital world. The internet is often the first place people go to learn about a company. Customer reviews have the power to increase your business, but even a single negative review can hurt your bottom line.
Our team at Ovatek provides the professional review management solutions you need to take control. We help you make a positive impression when it comes to how your business is portrayed on the web, especially through the eyes of customers.
We know the power reviews can have—let us help you take control and maximize that power with our experienced online reviews management team. Contact us today to learn more about how we can help you or get a quote for our online review services!